Privacy Policy
Updated: October 29, 2026
Information we collect
We may collect contact information such as your name, email, phone number and address; order information such as products purchased, payment method and delivery details; prescription information when required to fulfil pharmacy services; and device and usage information such as IP address, browser type and pages visited. We collect information needed to provide pharmacy services and operate our online store.
How we use information
We use information to process and deliver orders, communicate about purchases and services, verify prescription or healthcare needs when required, respond to enquiries, improve the website and services, and meet regulatory and legal obligations. We do not use personal information for unsolicited marketing without consent.
Sharing information
We do not sell or rent personal information. We may share limited information with service providers such as payment processors and delivery services, or with regulatory authorities when required by law or for public safety. Service providers are required to protect the information and use it for the intended purpose.
Security and retention
We take reasonable steps to protect personal information, including encrypted online connections, secure storage and access controls. No system is completely secure. We retain information as long as needed for the purposes described here or to meet legal and regulatory requirements.
Your choices and requests
You may contact us to request access to or correction of your personal information, or to withdraw consent where applicable. You may also raise privacy concerns with the Office of the Privacy Commissioner of Canada.
Cookies and analytics
We may use cookies and analytics to improve the website and services. Browser settings allow you to manage cookies, although disabling cookies may affect site functionality.
Changes and contact
Changes to this policy will be posted here with an updated date. For privacy questions or requests, contact Life Pharmacy, 15 Allan Drive, Unit 9, Bolton, Ontario, L7E 2B5.