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FAQ
Frequently asked questions
General
Prescription Services
Prescription Services
📄 Terms & Conditions
Effective Date:January/1/2025
Welcome to LifePharmacy.ca. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully.
1. Use of Website
By accessing or using our website, you agree to use it only for lawful purposes and in accordance with these terms. You must be at least 18 years old to place an order.
2. Product Information
All products listed on LifePharmacy.ca are available while supplies last. We strive to provide accurate product descriptions, images, and pricing, but we do not warrant that this information is always error-free. We reserve the right to correct any errors or omissions at any time.
3. Order Acceptance
All orders are subject to acceptance and availability. After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. We reserve the right to cancel or limit quantities at our discretion.
4. Pricing and Payment
All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes. We accept payments through secure, trusted payment gateways. Orders will not be shipped until full payment is received.
5. Final Sale Policy
All products are final sale. We do not accept returns or exchanges. Due to health and safety regulations, we cannot resell items once they leave our pharmacy.
6. Refund Policy
Refunds will only be issued if:
We are unable to fulfill your order due to out-of-stock items
You request a refund prior to shipment
If your order is shipped, it becomes non-refundable. For partial fulfillment, we will offer a partial refund or full cancellation based on your preference.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of products purchased on this site. Always follow the instructions provided on product labels and consult a healthcare professional when necessary.
8. Privacy
Your personal and payment information is kept confidential and used only to process your order. We do not share your data with third parties except as required by law. For more, refer to our [Privacy Policy].
9. Modifications
We reserve the right to modify these terms and conditions at any time. Changes will be posted on this page with an updated effective date.
🚚 Shipping Policy
Delivery Area:
We currently offer shipping within Canada and USA for OTC Medications.
Shipping Methods:
Express Shipping: Delivery times vary based on location and product availability.
Order Processing:
Orders are processed Monday to Friday (excluding holidays).
We do not ship or deliver on weekends or statutory holidays.
Shipping Fees:
OTC Orders: $18 flat shipping fee in Canada and $25 flat shipping fee in USA
Lost or Delayed Orders:
We are not responsible for delays caused by third-party couriers. If your order is delayed or missing, please contact us and we’ll assist in resolving the issue.
Incorrect Address:
Customers are responsible for providing accurate delivery information. Orders shipped to incorrect or incomplete addresses are not eligible for replacement or refund.
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