FAQ

🔒 Privacy Policy Effective Date: [Insert Date] At Life Pharmacy, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services. 1. Information We Collect We may collect the following types of personal information: Contact Information (name, email, phone number, address) Order Information (products purchased, payment method, delivery details) Prescription Information (only when required for fulfilling medication orders) Device and Usage Data (IP address, browser type, time spent on pages) We only collect personal information that is necessary for the purpose of providing pharmacy services and operating our online store. 2. How We Use Your Information We use your information to: Process and deliver your orders Communicate with you about your purchases or services Verify prescription or healthcare needs (where required by law) Respond to inquiries or customer service requests Improve our website and service offerings Meet regulatory and legal obligations We do not use your personal information for unsolicited marketing or share it without your consent. 3. Sharing Your Information We do not sell or rent your personal information. We may share limited data with: Trusted service providers (e.g., payment processors, delivery services) Regulatory authorities, as required by Canadian law or for public safety All third-party providers are required to protect your information and use it only for the intended purpose. 4. Data Security We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, or disclosure, including: SSL encryption for secure online transactions Secure data storage and access controls Limiting access to authorized personnel only Despite our efforts, no system can be 100% secure. Please contact us immediately if you suspect unauthorized activity. 5. Retention of Information We retain your personal information only as long as necessary to fulfill the purposes outlined above or to comply with legal and regulatory requirements. 6. Your Rights Under Canadian privacy law, you have the right to: Access your personal information Request corrections or updates Withdraw consent (where applicable) File a complaint with the Office of the Privacy Commissioner of Canada To request access or changes, please contact us using the information below. 7. Cookies & Analytics We may use cookies and analytics tools to improve your browsing experience. Cookies allow us to recognize your device and provide a smoother experience. You can disable cookies in your browser settings at any time. 8. Changes to This Policy We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. 9. Contact Us If you have any questions or concerns about your privacy or this policy, please contact: Life Pharmacy 9-15 Allan Drive, Bolton, Ontario, Canada 📧boltonlifepharmacy@gmail.com 📞905-857-0040

📄 Terms & Conditions Effective Date:January/1/2025 Welcome to LifePharmacy.ca. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully. 1. Use of Website By accessing or using our website, you agree to use it only for lawful purposes and in accordance with these terms. You must be at least 18 years old to place an order. 2. Product Information All products listed on LifePharmacy.ca are available while supplies last. We strive to provide accurate product descriptions, images, and pricing, but we do not warrant that this information is always error-free. We reserve the right to correct any errors or omissions at any time. 3. Order Acceptance All orders are subject to acceptance and availability. After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. We reserve the right to cancel or limit quantities at our discretion. 4. Pricing and Payment All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes. We accept payments through secure, trusted payment gateways. Orders will not be shipped until full payment is received. 5. Final Sale Policy All products are final sale. We do not accept returns or exchanges. Due to health and safety regulations, we cannot resell items once they leave our pharmacy. 6. Refund Policy Refunds will only be issued if: We are unable to fulfill your order due to out-of-stock items You request a refund prior to shipment If your order is shipped, it becomes non-refundable. For partial fulfillment, we will offer a partial refund or full cancellation based on your preference. 7. Limitation of Liability We are not liable for any indirect, incidental, or consequential damages arising from the use of products purchased on this site. Always follow the instructions provided on product labels and consult a healthcare professional when necessary. 8. Privacy Your personal and payment information is kept confidential and used only to process your order. We do not share your data with third parties except as required by law. For more, refer to our [Privacy Policy]. 9. Modifications We reserve the right to modify these terms and conditions at any time. Changes will be posted on this page with an updated effective date. 🚚 Shipping Policy Delivery Area: We currently offer shipping within Canada and USA for OTC Medications. Shipping Methods: Express Shipping: Delivery times vary based on location and product availability. Order Processing: Orders are processed Monday to Friday (excluding holidays). We do not ship or deliver on weekends or statutory holidays. Shipping Fees: OTC Orders: $18 flat shipping fee in Canada and $25 flat shipping fee in USA Lost or Delayed Orders: We are not responsible for delays caused by third-party couriers. If your order is delayed or missing, please contact us and we’ll assist in resolving the issue. Incorrect Address: Customers are responsible for providing accurate delivery information. Orders shipped to incorrect or incomplete addresses are not eligible for replacement or refund.

Our fax number is 905-857-0077

To transfer your prescription to Life Pharmacy, simply provide us with your current pharmacy's contact information and your prescription details. Our team will handle the rest and notify you once the transfer is complete.

Yes, we offer medication synchronization services to help you manage your prescriptions more efficiently. Contact us to enroll and have all your medications refilled on the same schedule.